FREQUENT ASKED QUESTIONS

How do i buy products from seller's other than Icocoafrica on website

Icocoafrica sells products on the website, but it also allows third party sellers to sell their products on the website.

Buying products from Third Party Sellers works exactly the same as buying Icocoafrica products. You can simply add the products to your shopping cart and proceed through checkout using any of Icocoafrica’s available payment methods.

Products sold by Third Party Sellers qualify for the same delivery options as products ordered from Icocoafrica.

How do I register with Icocoafrica??

To register as a user, click here or on my account at the top right of the Icocoafrica website and create an account. We’ll need your full name, e-mail address, a password of 5 characters and at least one contact number.

 

How do I buy something from Icocoafrica?

1. Find the product you wish to buy

Keyword search boxes are located on nearly every page of the website. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find a product that interests you, click the title or name of the product to see its details, including availability and dispatch estimate times.

2. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the green cart button at the top right of any page on the Icocoafrica website.

You can also add products to your Wish List, which is a handy list of all the products that you do not want to check out with immediately, or which are out of stock but that you want to remember for later. You can move products between your shopping cart and your Wish List. Products have to be in your shopping cart for you to check out.

3. Checkout

3.1. Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.

3.2. If prompted, sign in to your account or create a new account if this is your first order.

3.3. Choose your delivery method:

3.3.1. Courier delivery to your door

3.4. Choose your payment method.

3.5. Review your order details and complete payment.

When do I qualify for COD?

Cash on delivery (COD) is offered as a payment option for certain orders, delivered within certain geographical areas, and on select products based on value. It will appear as an available payment option at checkout if your order qualifies.

Important: Currently we only accept cash payments when the Cash on Delivery option is selected. Credit & Debit Card or any other digital payments won’t be accepted on delivery.

Can I pay with cash?

When an item is marked ‘Eligible for Cash on Delivery’ on a product page, it means you can pay for this item with cash when your driver delivers your goods.

Important: Currently we only accept cash payments when the Cash on Delivery option is selected. Credit & Debit Card or any other digital payments won’t be accepted on delivery.

If your whole order is eligible for COD, it will be displayed as a payment option for you to select at checkout. Then make sure you have the exact amount of cash ready for our friendly delivery driver when he arrives.

SHOPPING CART

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