WHO WE ARE
We’re Icocoafrica an Online store, we’ve managed to built our business on the simple principle that our customers are our first Priority.
Our business is retail, we are a more of an All in one store that is we strive to have the widest range of products and the best possible customer service on the African continent.We have a team of focused individuals that we’ve employed that make sure we provide superb products.
There is actually a comparison between who we are and what we do. We are all about activating smiles on our customer’s faces by being the most customer-centric online shopping destination in Africa, we want to map E-commerce across the entire continent of Africa.
We have a Customer Relation Management system that allows to have all details of our customers as far as business is concerned. The goal is to know more about our customers, be a part of their lives and become one big Icocoafrica family. We want each experience they have with us to leave them with a smile, whether it’s a confirmation email, an added detail on the packaging or even the return of an unwanted or damaged order.
One attribute that defines our humanity is mistakes but when we do we confront them honestly, openly and immediately, doing everything we can to make things right.
Lets map E-commerce in Africa.